Employee-Customer Relations in a Retail Store Essay -- Work Environmen

Employee-Customer Relations in a Retail Store In a de subtractment store, where customers come to shop, customer-employee transaction are a key element for the stores survival.Shopping is a major part of the life of almost every person in the country.The flow of capital keeps business flowing.If no one spent his or her money, Business would fetch up to exist.The customer comes to the store expecting to be served, and the employees are t come downed (or are suppositional to be trained) to please the customer.Businesses exist to serve the customer, or at least(prenominal) thats what the common belief is.Businesses strive to please the customer.If the customer isnt pleased with the store, then the customer wont spend his or her money.The customers money is the businesses bread and butter The setting for this analyse takes endue in the checkout area of a popular part store, in the Detroit area, similar to K-mart, Tar contribute, or Meijers during the year 2001.It has been in its present emplacement for about 30 years.It has been remodeled several times, its departments rearranged, and has had new additions added onto it.It is a place where many people house buy almost any liaison that they need, from food, to clothing, to move intotainment items.It has a variety of merchandise.Almost anything that can be found in a competitor store that specializes in a certain character of merchandise (like electronics or grocery goods) for usually an equal or demoralise price. It is almost constantly busy, since it is a 24-hour store. As one is about to enter one can see the parking lot usually fill up with carts.The parking lot is designed so that it slopes towards the sewer drains so that rain can be drained pronto.As you enter the store one can notice the two pop machines that are ... ...at.If they dont get what they want, now, they get angry.Even the most patient customers have their breaking point.Though the customer tycoon be tired and cranky from a long da y, what they need to perceive is that the employee is probably working all day too.So they both could probably in a bad mood.If one of them looses their tempers, the other will soon go off as well.If the customer and employee became more understanding, then mostly everything would hunt more swimmingly.Things happen, and when a problem does occur, it is often unpredictable.If no one became quickly upset, and just waited for the problem to be solved, the store would run more smoothly in the end (so that the next customer could be taken fretfulness of). Works CitedHairston, Maxine. Diversity, Ideology, and Teaching Writing. College Composition and Communication 43.2. May 1992 179-195.